Shipping policy

Destinations and shipping charges

Free standard shipping: all 27 EU member states, Switzerland, Norway, the United Kingdom, the United States, and Hong Kong.

The EU destinations are Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden.

Any optional delivery service and its charge will be shown before payment. Free outbound shipping does not mean free change-of-mind return postage; see our return policy.

Delivery estimates

Destination	Estimated total delivery time
Germany	5–8 business days
Austria	5–8 business days
France	5–8 business days
Other available destinations	Check the estimate at checkout or contact us

For Germany, Austria, and France, our standard estimate is 1-2 business days for handling plus 4-6 business days in transit: approximately 5-8 business days in total. These are estimates, not guaranteed arrival dates.

The order cutoff is 12:00 noon in the Europe/Berlin time zone, including local daylight-saving changes. Handling and transit business days are Monday-Saturday, excluding relevant public holidays. Orders after the cutoff may begin handling on the next business day.

For other destinations, use the estimate shown for your address at checkout, where available, or contact us before ordering for a destination-specific estimate. We do not promise the Germany/Austria/France timeframe for every country.

Tracking and carriers

Once dispatched, we send a shipment confirmation and tracking details. Track your parcel on our order-tracking page. Carrier and routing details depend on the shipment; a local final-delivery carrier does not by itself mean that the goods were dispatched locally.

Address changes and cancellation

Check your delivery address carefully. Request address changes or cancellation by emailing hello@sokynd-brand.com within 24 hours of ordering. We can make changes before dispatch, but cannot guarantee dispatch can be stopped once fulfillment begins. Your statutory withdrawal rights remain unaffected.

Delivery problems

If tracking is delayed, a parcel is missing, or goods arrive damaged or incorrect, contact us promptly with your order details. Photos are helpful where reasonably available. No short reporting window removes your statutory rights. We will investigate and arrange the remedy required by applicable law, including replacement or refund where appropriate.

We remain responsible for delivery risk until the goods are physically received by you or a person you nominate, except where applicable law provides otherwise, such as when you independently appoint a carrier not offered by us. Carrier problems and events outside our control do not remove your statutory rights.

If a parcel cannot be delivered, we will contact you to arrange the next steps. We will disclose and agree any lawful reshipment charge before reshipping. Refusing delivery alone is not a clear withdrawal notice; tell us directly if you wish to withdraw.

Taxes and import charges

Shipping charges, tax amounts collected by us, and the order total are displayed before payment. Free shipping does not by itself mean that import taxes or duties are waived. Contact us before placing a cross-border order to confirm the import-charge arrangement for your destination. We do not make a blanket duty-free promise for every destination.

SOKYND is operated by Collective Commerce HK Limited, based in Hong Kong. Our company contact address is not necessarily a dispatch location or return destination.

Contact information

Company: Collective Commerce HK Limited (SOKYND)
Company number: 77499434
Phone: +1 305-506-1393
Email: hello@sokynd-brand.com
Company contact address: 3D No.15 Wong Chuk St, Kowloon, Hong Kong