Refund policy
Returns and refunds
We offer a 30-day return period, starting on the day you receive your order. This voluntary offer is in addition to your statutory consumer rights and does not limit them.
How to return an item
- Email hello@sokynd-brand.com within 30 days of delivery, with your order number or other proof of purchase and the items you wish to return. A reason is optional.
- Use the return destination below. Contact us if you need help identifying your order or the correct return instructions.
- Send the goods back within 14 days after notifying us. Pack them securely, keep proof of postage, and preferably use tracking.
Return destination: Use only the destination confirmed by SOKYND customer support. Contact us before purchasing if you need to know the return destination and likely postage cost. Our company contact address is not necessarily the return address.
You may use our optional SOKYND return form (PDF). Printing or completing this form is not required to exercise your statutory right of withdrawal.
Condition of returned goods
For the additional voluntary return period after any applicable statutory withdrawal period, items must be unworn, unwashed, and in their original condition, with original tags where supplied. Please include the original packaging where possible.
During a statutory withdrawal period, you may inspect and try on goods as you would in a shop. Missing packaging alone does not remove that right. Where the law allows, you may be responsible for a reduction in value caused by handling beyond what is necessary to inspect the goods. Statutory exceptions, such as genuinely personalised goods or unsealed items subject to applicable hygiene exceptions, apply only where relevant and disclosed before purchase.
Return postage and fees
You pay the direct return-postage cost for a change-of-mind or size-preference return. The amount depends on your carrier and the return destination. Contact us before purchase for the applicable return destination so you can obtain a carrier quote; international return postage may be required. We do not charge a restocking fee. If goods are faulty, damaged, incorrect, or otherwise not as described, SOKYND covers the necessary return costs for the remedy required by applicable law. Contact us before paying for that return so we can arrange it.
Faulty, damaged, or incorrect goods
Tell us as soon as reasonably possible, including your order details and a description of the problem. Photos can help us investigate when reasonably available. There is no 48-hour, seven-day, or 30-day deadline that removes your statutory rights. We will arrange the applicable remedy, which may include repair, replacement, a price reduction, or a refund. We do not apply a blanket rule that a first defective delivery can only receive a replacement.
For EU consumers, goods are covered by a legal guarantee of at least two years, subject to applicable national law. Any commercial guarantee is additional. UK consumers retain their rights under applicable consumer legislation, including the short-term right to reject faulty goods where applicable.
Refunds
Refunds are made to the original payment method unless you expressly agree to another method. Store credit is never imposed instead of a refund you are entitled to receive. We aim to issue eligible refunds within seven days after receiving the returned goods or sufficient proof of dispatch, subject to any earlier legal deadline.
For an EU statutory withdrawal, we reimburse you without undue delay and within 14 days after your withdrawal notice. Unless we offer to collect the goods, we may withhold reimbursement until we receive the goods or evidence that you sent them back, whichever occurs first. Standard outbound delivery costs are reimbursed where required; any extra amount for a premium delivery option need not be reimbursed. Applicable UK refund deadlines and delivery-cost rules are also preserved.
After we issue a refund, your bank or payment provider may take approximately 7-10 business days to display it. This bank-processing estimate does not extend our legal deadline to issue the refund. If it is missing, contact your payment provider and then email us.
Size changes and exchanges
We do not offer direct exchanges. Return the eligible item for a refund and place a new order for your preferred size or style. This does not limit remedies for goods that are faulty or incorrect.
Cancellation and statutory withdrawal
You may request an operational cancellation within 24 hours of placing an order. Email us immediately; we can cancel before dispatch, but cannot guarantee that dispatch can be stopped once fulfillment has begun. Dispatch does not remove any statutory right to withdraw.
EU and UK consumers generally have 14 days from delivery to notify us of withdrawal from an eligible distance purchase without giving a reason, followed by 14 days to send the goods back. You may notify us by a clear email statement; no approval, mandatory return form, or reason is required. Our additional 30-day offer does not shorten these rights.
Contact information
Company: Collective Commerce HK Limited (SOKYND)
Company number: 77499434
Phone: +1 305-506-1393
Email: hello@sokynd-brand.com
Company contact address: 3D No.15 Wong Chuk St, Kowloon, Hong Kong