How can we help?

We offer free standard shipping to all EU member states, Switzerland, Norway, the United Kingdom, the United States, and Hong Kong. Address availability is confirmed at checkout. See our shipping policy for destination details and import-charge information.

Germany, Austria, and France: approximately 1-2 business days of handling plus 4-6 business days in transit, or 5-8 business days in total. For other destinations, consult checkout or ask us before ordering. Estimates are not guaranteed delivery dates.

Email us within 24 hours of ordering. We can act before dispatch, but cannot guarantee dispatch can be stopped once fulfillment has begun. This does not affect your statutory withdrawal rights.

Use the tracking link in your shipment email or our tracking page. Contact us if a delivery appears missing or delayed.

Email hello@sokynd-brand.com or call +1 305-506-1393. We operate online; our company contact address is not a walk-in store or necessarily a returns location.

Check your spam, junk and promotions folders and search for SOKYND. If you still cannot find the confirmation, contact us with the email address used at checkout, your name and the order date. We can check the order and resend the details. Avoid placing a second order until the first payment and order status are confirmed.

A tracking number may appear before the carrier records the first scan. Updates can also pause between sorting centres or while a parcel transfers to a local carrier. Check our tracking page and delivery estimate. If tracking is unclear or the delivery estimate has passed, contact support with your order reference and tracking number so we can investigate.

Read the carrier notice for collection or redelivery instructions and check your delivery address. If the instructions are unclear or the parcel cannot be delivered, contact us with your order reference and tracking number. We will investigate and explain the next steps. Any lawful reshipment charge will be disclosed and agreed before reshipping; refusing delivery alone is not a withdrawal notice.

Contact support if the delivery estimate has passed, tracking is unclear, or the parcel appears lost or damaged. Include your order reference, tracking number and a description; photos of damage help where available. We will investigate with the carrier and arrange a replacement or refund as appropriate under our shipping policy.

Check the delivery address, mailbox, safe places, household members and neighbours. The carrier may have delivery details or a proof-of-delivery photo. If you still cannot locate the parcel, contact support with your order reference and tracking number. We will investigate; a delivered scan alone does not resolve a missing-delivery complaint.

Contact support with your order reference and tracking number as soon as tracking shows a return to sender. Tell us if there was an address error, a missed collection or another delivery problem. We will check the reason and parcel status with the carrier and explain the appropriate next steps. Do not place a replacement order until the original order has been checked.

Items can arrive in separate parcels. Check your dispatch emails and tracking details for another shipment. If an item is missing and there is no separate shipment listed, contact us with your order reference and the missing item. Photos of the parcel and contents help where available. We will investigate and arrange the applicable remedy.

The final-delivery carrier depends on your destination and shipment. Your tracking details identify the delivery service and any handover to a local carrier. Check our tracking page, or contact us if you need help identifying the carrier.

Our published delivery service is free standard shipping. Any faster service must be offered at checkout; an order note cannot guarantee faster delivery. If you need an item by a particular date, contact us before ordering and check our delivery estimates.

Email hello@sokynd-brand.com within 24 hours of ordering with your order reference and the complete corrected address. We can make changes before dispatch, but cannot guarantee dispatch can be stopped once fulfillment has begun. If the parcel has already shipped, contact us so we can check the available options.

Contact support within 24 hours of ordering with your order reference and the change you need. We will confirm whether it is still possible before dispatch. Changes are not guaranteed once fulfillment has begun, and a shipment already in progress may not be interceptable. Your statutory withdrawal rights remain unaffected.

Our shipping policy explains available destinations, free standard delivery, current delivery estimates, working days, order cutoffs, tracking and import charges. Delivery estimates depend on your destination and are not guaranteed arrival dates.

Free shipping does not mean import taxes or duties are waived. Tax amounts collected by us and your order total are shown before payment. Before a cross-border order, contact us to confirm the import-charge arrangement for your destination. If a carrier requests payment, send us the notice and your order reference so we can check it. See our shipping policy.

Notify us within 30 days of receiving your order, then send the goods back within 14 days after your notice. Change-of-mind return postage is paid by you; necessary return costs for faulty or incorrect goods are covered by us. Read the return policy for the destination, condition rules, and statutory rights. The return form and a return reason are optional.

Contact us promptly with order details and a description; photos help where available. Short reporting windows do not remove statutory rights. We arrange the applicable remedy, which may include repair, replacement, a price reduction, or refund.

We do not offer direct exchanges. Return the eligible item for a refund and place a new order for the size or style you prefer. Remedies for faulty or incorrect goods remain available.

We aim to issue eligible refunds within seven days after receipt of returned goods or sufficient proof of dispatch, subject to earlier statutory deadlines. Your bank may then take approximately 7-10 business days to display the refund. Refunds use the original payment method unless you expressly agree otherwise.

You pay direct return postage for a change-of-mind or size-preference return. The cost depends on the carrier and support-confirmed destination; international postage may be required. Contact us before purchase if you need the destination to obtain a postage quote. We do not charge a restocking fee. For faulty, damaged, incorrect or misdescribed goods, we cover necessary return costs for the applicable remedy; contact us before paying for that return. See our return policy.

Use only the return destination confirmed by SOKYND support. Contact us with your order reference or other proof of purchase and the items you wish to return before posting the parcel. Our company contact address is not necessarily the return address. A return reason and the return form are optional. See our return policy.

During an applicable statutory withdrawal period, you may inspect and try on goods as you would in a shop; missing packaging alone does not remove that right. Handling beyond what is necessary may reduce the refund where the law allows. For our additional voluntary return period, items must be unworn, unwashed and in their original condition, with original tags where supplied; include original packaging where possible. See our return policy for conditions and any applicable exceptions.

Use your return carrier tracking to check delivery and keep your proof of postage. If you are waiting, contact support with your order reference, return tracking number and postage receipt. Refunds go to the original payment method unless you expressly agree otherwise, within the deadlines in our refund policy. If an issued refund is still missing after the bank-processing estimate, contact your payment provider and then email us.

Available payment methods appear at checkout. Prices and payments currently use EUR; your provider may charge for currency conversion. See our payment policy.

Enter your code in the discount field at checkout and apply it before paying. Check that the order total updates. If it is rejected, check spelling, expiry, minimum spend and eligible items against the offer conditions. Combining discounts depends on the offer; do not assume codes can be combined. If you still need help, contact us with the code and a screenshot of the message, without sharing payment-card details.

Check the measurements and fit information for the individual product. Contact us before ordering if you need help.

Our additional 30-day return offer does not replace statutory protection for faulty or misdescribed goods. EU consumers benefit from a legal guarantee of at least two years, subject to national rules. Other applicable consumer rights, including UK rights, are preserved.

Follow the care label and any instructions on the individual product page. Washing, drying and cleaning methods depend on the material, so do not assume every item can be machine washed or tumble dried. Check before using bleach, heat or a cleaning product. If instructions are missing or unclear, contact us with the product name or link and a photo of the care label, where available.

Check the description and details on the individual product page, and the label supplied with the item. Materials can differ between styles and variants. If composition or material information is missing or unclear, contact us with the product link and selected colour or variant before ordering. We will check the information for that item.

Availability can change, and we cannot promise a restock date for every item. If the product page offers a restock alert, you can register there. Otherwise, contact us with the product name or link and the size or colour you need so we can check the current information.